Coastal Technologies provides customers with the most effective and resourceful business solutions in the computing industry. We specialize in software development, training and web design. Coastal’s skilled software designers have created numerous custom applications for major corporations and government agencies.

• Our HELP!Desk program is used by organizations worldwide for managing customer service and technical support.
  

• -  Our team of developers and designers can create or update your web site or web-based application.  Visit www.WebsFirst.com to find out what we can do for your business.

• With our established base of energizing and dynamic instructors, we can provide training in many areas including: systems testing, customer support, networking, telecommunications, and most programming languages.

Coastal Technologies should be your first and last stop for all your computing solutions. 

Software Projects | Training & Education | Consulting Services | Support Services

Software Projects
We develop custom software products marketed under our name and products marketed under others' names. We also provide backup programming and design support for the software projects of a number of organizations. The following are representative samples of software projects completed by Coastal Technologies in recent years. All programs are designed for a multiuser (LAN) environment.

HELP!Desk
HELP!Desk is a complete software package for Technical Support/Customer Service of both internal and external clients. Included are client profiles, call tracking, asset management, problem solving knowledgebase and training course scheduling. More than 60 reports provide analysis for technicians and management alike. Field labels and some menus are customizable. Pop-up tables, alerts, security and field validation are included features. HELP!Desk supports unlimited simultaneous users when installed on a local area network. Starting at just $1,995. On-site installation and training available. HELP!Desk is backed by a 60 day money-back guarantee.

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Subpoena Compliance
This system is designed to keep track of subpoenas that are served on one of the world's largest financial institutions. Each subpoena is entered into the system with all plaintiffs, defendants and business entities that are involved. An investigator is assigned to each case. The reporting and inquiry feature includes the capability to keep track of all activities by date with a special listing of all items that are overdue, and automatic generation of all required outbound correspondence. Additional reports are used to measure investigator performance and the volumes of activity during any specified time period. Aging and complete year-to-date activity reports may also be generated using multiple levels of criteria.

This system is used on a daily basis and manages the entire department's operations. At present, the system contains information on thousands of subpoenas.

Materials Management
The Materials Management System was developed for the Princeton Plasma Physics Lab during construction of the world's largest nuclear fusion reactor. This software was used to track and coordinate the activities of numerous vendors to keep the project on schedule.

Landmark Planner™ Site Management & Inventory System
Another Coastal Technologies product, this software enables an institution, historic site, or a homeowner to record all maintenance and structural information about one or more sites and its contents. This system makes extensive use of user maintained tables to enter information about the acquisition and maintenance of both sites and collections

Windows, menus, and context sensitive help make the system very friendly. The system generates numerous reports which can optionally be displayed on the screen or directed to a printer, to the screen, or to a files.

Risk Management and Disaster Planning
The Landmark Planner program was significantly modified and enhanced for Chubb & Son to create applications they could give to their customers. CHUBBMUSE is geared to the museum market, CHUBBFACTOR to manufacturers and power producers. Both versions include detailed questionnaires, inventory & personnel modules, insurance calculations and maintenance checklists and assist the user in creating a detailed disaster response plan. CHUBBFACTOR also generates the OSHA 200 form covering all OSHA recordable accidents that occur at a facility.

Multimedia / CBT
A Windows-based tutorial was developed for disaster planning software to enable new users to quickly master the complexity of the product without ever opening the user manual. The tutorial makes full use of the multimedia capabilities of today's computers by incorporating animation, photographs and music to speed the learning process.

Board of Directors
This system enables the CEO and other senior level executives to review candidates for Board of Director positions. The program keeps track of all applicants and current board members. Screen inquiry, reporting, and graphics enable individuals with few computer skills to operate the system efficiently.

Extensive graphics provide a picture of the board composition by age at any designated period in time. Additionally, inquiries and reports identify members and candidate affiliations with other companies.

Funds Management and Programming
The US Army uses two Coastal Technologies systems at facilities around the world to manage the Chaplains' Non-Appropriated Fund and programs to support the spiritual well-being of the troops and their families. The Command Master Religious Program enables the congregations to plan and budget for all activities, while NMS provides complete accounting functions. An electronic auditing program was provided to the Chief of Chaplains to enable auditors to quickly check a fund for fraud or tampering.

Accounting
The GENNY Accounting System is designed for organizations that require a number of specialized modules in their accounting program. GENNY permits entries as large as 100 billion dollars, and provides an unusually complete audit trail, and automatically generates numerous types of transactions.

Multiple levels of control enable the system to keep track of users and current balances of all accounts during entry and posting. The system manages multiple companies, departments, and Charts of Accounts. Other features include multi-level security, check writing, and employee receivables.

Naval Flight Mission Debriefing
This system was developed for the US Navy to capture and maintain flight information for airborne early warning squadrons. It automates the maintenance of air crew qualifications, tracks aircraft flight hours and equipment failures, and generates reports and graphs for all missions flown. A complete electronic record of every flight is maintained, and the reports provide many decision making tools. We could tell you more, but then we'd have to kill you.

Industrial Automation
This system integrates laser scanners, parts counting scales, and vertical carousels for eight packers in a plastics manufacturing plant. After a user scans a bar code, the computer identifies the part in its database and moves the carousel to the appropriate position. While the carousel is in motion, the scale is tared for the box that will be used to hold the parts, while the screens attached to the carousel display part number, name, and the number of pieces per box. The operator then adjusts the number of pieces in the box until the scale counter matches the standard quantity displayed on the carousel. The parts database is downloaded periodically from an on-site minicomputer.

PAC
Political Action Committee fund raising, accounting and reporting are managed by this system. Federal and State reports are generated in the appropriate government formats. The system transfers data to other software packages for additional analysis when necessary.

As an added feature, the system provides accounting modules, maintains multiple checking accounts and prints checks.

Student Tracking
This system was developed for one of the world's largest telecommunications company to select candidates for training and track their progress. Trainee performance is measured along with the performance of the educators. Employee requirements for promotions and certificates are organized by the system.

The employee and job history databases are downloaded form the corporate mainframe. Selected data is transmitted through an electronic mail system to individual users. Extensive demographic reporting is performed.

Training & Education
Coastal Technologies has developed more that forty different courses, employing both lecture and hands-on formats. These courses are offered directly to clients as well as through international training organizations, and are offered at introductory through technical levels. Each course has a notebook and an instructor's guide which many be tailored to meet a client's specific requirements.

Consulting Services
Coastal Technologies provides management consulting services in many areas. Recent projects include developing a five-year computer strategy for a consulting firm, the design of a reporting compliance system for a real estate company, and the planning of a pharmaceutical inventory management system.

We are a full service company dedicated to the successful implementation of effective customer support. To help our customers support their internal and external customers, we offer one of the most comprehensive management consulting and training programs in the industry. We provide services in many areas including:

• Support Needs Assessment
• Support Strategy and Planning
• Development and Implementation of a Standard Support Environment
• Special Seminars, Briefings, and Skills Development

Support Services
Several companies utilize Coastal Technologies for technical support services. We can provide backup expertise for your own support staff, or primary support for your employees or customers.